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Delivery Information

Shipping Lead Times

Normally, your selected items will be shipped within 1 to 2 business days (excluding weekends and holidays).
In some cases, such as during busy periods or when extra care is needed for inspection and packaging, it may take a little longer. However, all orders will be dispatched within a maximum of 7 business days.

Should there be a delay beyond the usual timeframe, we will contact you via email in advance.
We will also send a shipping confirmation email with a tracking number as soon as your items have been dispatched.

*Please note that each separate order is shipped as a separate package.
Due to our system, we are unable to consolidate multiple orders after they have been placed. We appreciate your understanding.

 

Scheduled Delivery (Japan Domestic Only)

Please note: Date and time specification is available ONLY for shipping addresses within Japan.

For international orders, your items will be shipped as soon as they are ready, and we are unable to accept specific delivery date or time requests.

[For Domestic Shipping Within Japan]
For orders placed by 12:00 PM (JST) on business days, the order will be processed on the same day. You may select a delivery date starting from 3 days after your order date.
If you prefer the earliest possible delivery, please leave the date unspecified, and we will ship your items as soon as they are ready.

<Available Time Slots for Domestic Shipping>
You may choose from the following periods (all times in JST):
  • Morning, 14:00–16:00, 16:00–18:00, 18:00–20:00, 19:00–21:00

*Please note that time-specific delivery may not be available for certain remote islands or mountainous regions within Japan.
Additionally, for areas that require more days for delivery, we may not be able to meet your requested date. In such cases, we will contact you in advance.

*For large items such as furniture, scheduled delivery is not available as they require specialized shipping services. We appreciate your understanding.

*During peak seasons in Japan—such as the New Year holidays, Obon (mid-August), or seasonal gift-giving periods (Ochugen in July and Oseibo in December)—date and time specifications may be temporarily unavailable due to high courier volumes.

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熨斗